First of all, which one? You see there are various accident advice helplines in the UK that you can call for accident claim advice. The best-known and most highly-regarded accident helpline is operated by
0800 is a Freephone number. Calls are normally free of charge from a landline, but charges may apply from mobile phones. If there is a charge, the operator or a service announcement must be made before the call is connected detailing the cost of the call. Typically, calling a 0800 number from a mobile phone will cost 7p – 40p per minute.
Top tip – If your mobile phone package states 0800 numbers are free, don’t trust it. Always contact your network provider and query them about the official cost of calling.
0333 Telephone Numbers
0333 is a UK-wide geographic number. Calls cost no more than calls to geographic numbers, like 0113 (Leeds) or 020 (London). Accident Advice Helpline and other law firm’s use such numbers because it’s simpler for customers to have one number than many geographic numbers. 03 numbers are also cheaper than your typical 08 numbers, such as 0843.
Top tip – Calls from mobiles will cost more. Typically, around 8p to 40p per minute. But, calls from mobile and landlines are included in free call packages such as those from BT.
The True Cost of Calling an Accident Advice Helpline
The true cost of calling an accident helpline will depend on how long the duration of your call is, unless you have a free call package. Typically, you can expect to pay less than £5 from a mobile phone before getting answers to your claims-related questions. It helps to keep costs to yourself down of course if you contact an accident advice line that is well known for processing calls swiftly and efficiently – there’s nothing worse than being on hold for ages!
Alternatively, you can contact an accident advice company by other means. You can use social media for quick enquiries or email for more robust enquiries. Or if you are a bit of a traditionalist, most accident advice companies will have a fax number too. All of which are cheaper – but less accessible and efficient – than picking up the telephone.
A Quick Note About Expensive Numbers
If you come across an advice line that has 0843 numbers or 0845 numbers, avoid them as these are high-rate numbers that cost more than 0800 and UK-wide geographic numbers.