In the whole online community, there are quite a number of services that are offered to all users all around the globe. A lot of companies that offer services such as computing and service implementation are also very common, and all continue to rise and develop.
Two of the most common names in this industry are Salesforce and Customertimes. What are these two? Both are discussed thoroughly below.
What is Salesforce All About?
Salesforce is a cloud company with a platform, and Salesforce.com is one of its inclusions. Salesforce.com is the primary enterprise offering the Salesforce1 platform, which provides companies with an interface for case management and task management. It is not just solely online as it has a headquarter located in San Francisco, California.
The company’s revenue comes from a customer relationship management or CRM product. Salesforce has also been one of the most highly valued American cloud computing companies presented in the market. Salesforce has already tried the capitalization of commercial applications of social networking. This would also help in creating a wider scope for the business.
Customer relation management or CRM is also paving its way into the world. With the use of this service, Salesforce is also at an advantage compared to others. In Salesforce, the CRM service is broken down into several categories. Such categories are as follows: Sales Cloud, Service Cloud, Data Cloud, Marketing Cloud, Collaboration Cloud, Analytics Cloud, and Custom Cloud. All of the aforementioned categories have over a hundred thousand customers all around the globe.
There is a system in which automatic routing and escalating of important events is provided. Salesforce customers are part of a portal wherein they are provided with the ability to track their cases. It even includes a social networking plug-in that enables the user or client to join the conversations about their company on social networking sites. In addition, analytical tools and other services including email alert, chat, Google search, and access to the customers’ entitlement and contracts are provided. Salesforce.com has implementing partners, one of which is Customer times.
What is Customertimes All About?
The official partnership of Customertimes and Salesforce started in the year 2007. With this, it is the official Salesforce implementation program. Aside from this, Customertimes in itself is an independent vendor of software. Its headquarter is located in Midtown Manhattan, New York City.
Mobile technology and outsourcing services are some of the other services offered by the company. These services are distributed over 63 countries around the globe, with the aim to help their customers to be more effective, to be able to manage their customer relationships better, and at the same time enhance their mobile experience. It should be also stressed that Customertimes produces top-notch solution sets targeted to pharmaceutical and medical devices companies. Do you want to know more about Customertimes and Salesforce? Visit customertimes.com read the relevant information you need to know and to find out the other available service offerings.